Terms & Privacy Policy


Terms of Use
Privacy Policy

Terms of Use

PLEASE READ THESE TERMS OF USE (“AGREEMENT”) CAREFULLY BEFORE USING ADVENTORO TRAVEL TECHNOLOGIES (“ADVENTORO,” “US,” “WE,” “OUR”) AND ALL SERVICES AND TRANSACTIONS OFFERED. BY VISITING THE WEBSITE OR USING THE SERVICES IN ANY MANNER, YOU ACCEPT AND APPROVE TO BE BOUND BY AND A PARTY TO THE TERMS AND CONDITIONS OF THIS AGREEMENT TO THE EXCLUSION OF ALL OTHER TERMS.

IF YOU, THE USER, DO NOT UNCONDITIONALLY AGREE TO ALL TERMS AND CONDITIONS PUT FORTH IN THIS AGREEMENT, YOU FORFEIT THE RIGHT TO UTILIZE THE WEBSITE OR ANY OF ITS SERVICES. USE OF ADVENTORO’S SERVICES IS EXPRESSLY CONDITIONED UPON YOUR ASSENT TO ALL THE TERMS AND CONDITIONS OF THIS AGREEMENT, TO THE EXCLUSION OF ALL OTHER TERMS.

1. Access and Use of the Service

The Adventoro.com website, including its domain name and subdomains, its features, content or application services; including but not limited to mobile application services offered periodically by Adventoro in connection therewith the Website are owned and operated by Adventoro Travel Technologies Sdn. Bhd.

Adventoro reserves the right, at our sole discretion, to alter, discontinue or suspend the Services at any time; including features, database or Content of the Site. Adventoro reserves the right to restrict your access to parts or the totality of the Services without warning or liability. Adventoro also holds the right, in its sole discretion, to alter this Agreement at any time. However, a notice will be posted on the Website, or sent via email to users. In that case, you will be held responsible for reviewing and familiarizing yourself with those changes. Your use of the Services, thereafter, constitutes your acceptance of the terms and conditions of the modified Agreement.

You approve and verify that you are legally permitted to use and access the Services offered and hold full responsibility for the use and access of the Services. Do note that this Agreement is null when and where prohibited by the law; whereby the right to access the Services will be revoked in such jurisdictions.

2. Website & Services Content

All materials displayed or conducted on the Services including but not limited to, text, articles, graphics, photographs, illustrations or images; hereby known as “Content”, and which includes User Submissions (as defined below) are protected by copyright of Adventoro. You are required to abide by all copyright notices, information, restrictions and trademark rules incorporated in any Content accessed via Services.

You will not use, reproduce or copy, modify, translate, transmit, publish, distribute, upload, display, license, perform, broadcast, sell or otherwise exploit any Content, third-party submissions or proprietary rights not owned by you. You may only do so under the express prior written consent of respective owners and without violating any third-party rights.

Any personally identifiable information will only be shared in accordance and within the ambit of Adventoro’s Privacy Policy in effect at that time. All content and information shared publicly or privately transmitted via Services is the sole responsibility of the person responsible for sharing said contents and Adventoro will not be liable for omissions or errors in any of these contents.

Again, Adventoro will not be held accountable for any Content, including, but not limited to, errors or omissions, incurred losses or damage of any kind in relation to the use or exposure of Content posted, accessed, shared or transmitted via email or other medium made available via the Services under whatever circumstances.

Additionally, the authenticity of information which Merchants or users provide is not guaranteed. By using and accessing the Website, you acknowledge and agree that you do so at your own risk, holding sole responsibility for any loss or damage to any party resulting therefrom.

3. Usage & Payment

Adventoro reserves the right to annul or deny any reservations deemed in violation of this credit and credit code policy at Adventoro’s sole discretion. Adventoro’s purpose is to offer customers with the best bargains and price on the market without incurring hidden fees or taxes. All prices, if provided on Adventoro’s pages, are accurate unless providers fail to communicate updated prices.

Purchasing of vouchers (“Vouchers”) from Adventoro for services rendered by local Merchants at travel destinations are available. A confirmation email of purchases that contain a Voucher confirmation number (“Confirmation Number”) and a printable Voucher will be sent to you. Usage of Voucher is only allowed when you present yourself to the applicable Merchant together with the printed Voucher or Confirmation Number(s). Note that an identification photo might be required in order to use your Voucher.

You are held accountable for your Vouchers and Confirmation Numbers. Neither the Merchants nor Adventoro itself will be responsible for lost or stolen documents. Be advised that Vouchers are void where prohibited by law. Any unlawful usage of any Vouchers in any manner would render it void and Merchants have the right to refuse the Voucher without any liability and sans refunds.

Note that all prices listed on the Website are per person, unless otherwise specified in Content. Prices are based on local tariff at the time of quoting, converted based on current foreign-exchange rate as determined by Adventoro. Furthermore, price quotations are subject to change without prior notice, until a booking is confirmed.

Prices do not typically include entrance fees unless specified in Content. It does not include tips/gratuities to any external parties such as but not limited to, drivers, local guides, tour operators; visa and passport fees; baggage and personal insurance; items of personal nature; duties, taxes; food or beverage not specifically mentioned or listed under “Inclusions” on the product pages of the Website.

Be advised that the terms of use for each Voucher differs from one Merchant to another and any restrictions including but not limited to, a minimum age requirement, will be noted at the moment of purchase. Vouchers, are defined as admission tickets to one-time events (“Events”). The dates of which the Vouchers are usable will be noted at the time of purchase. If Voucher is not used within stipulated date(s), except as expressly set forth herein, refunds will not be granted.

The seller of the services in relation to the Events (and to which Vouchers correspond) is Merchant, not Adventoro, and is solely accountable for accepting or rejecting any Voucher you procure and providing all related services thereto. Any dissatisfaction with the service received should be directed to Merchant. All fees paid for Vouchers are non-refundable except as determined herein.

4. Cancellation & Refunds

Cancellation of Voucher may be done by contacting Adventoro’s Customer Service within stipulated cancellation window as stated at the time of purchase. Note that it may vary but if done within stipulated time, it will be refunded in full to your credit card, debit card or any other means of purchase used to procure such Voucher.

  • If you cancel anytime between 4 days to 7 days before scheduled departure, a cancellation fee of 50% will be levied.
  • If you cancel anytime between 3 days or less before scheduled departure or in the event of no show, a cancellation fee of 100% will be levied.

If an Event for which you purchased a Voucher is cancelled by Merchant, you will be notified prior to the first date on which the applicable Voucher is in effect, and will process a full refund to the credit or debit card used to purchase the Voucher. If the Voucher is used in accordance to the Agreement and additional terms put forth by the terms but is unable to be processed (due to the fault of Merchant or otherwise), please contact Adventoro at info@adventoro.com, and we will rectify the issue(s) forthwith.

5. Warranties

You acknowledge and understand that Adventoro has limited or no control over and no responsibilities regarding: the number or which users gain access to the Services; what Content users access via the Services; the implications of those Content or effects it may have on you; your interpretation or usage of said Content; or your actions following exposure to the Content. You hereby, release Adventoro from all liability for your acquisition or non-acquisition of Content via the Services.

6. Privacy Policy

Further information pertaining Adventoro’s treatment of personally identifiable information is available for perusing on Adventoro’s current Privacy Policy, which is hereby incorporated by reference; your acceptance of this Agreement constitutes your acceptance and agreement to be bound by Adventoro’s Privacy Policy.

7. Registration & Policy

In order to make full use of the Services, you may be required to register with Adventoro, by means of creating an account; username (“Adventoro User ID”) and selecting a password. In the event that you access the Services via a third-party site or service, Adventoro may bid you to use the username on such third-party site or service as the Adventoro User ID. If you so choose to register for the Service, you agree to provide and maintain true, accurate, complete and updated registration information as prompted by the Service’s registration form. You shall also be held responsible for maintaining the confidentiality of your password. Adventoro reserves the right to cancel or refuse any registrations in its discretion. Failure to abide by the terms would constitute a breach of this Agreement and may result in the expeditious termination of your account.

8. Indemnity

Should you access or use the Services, violate this Agreement, or partake in any form of infringement, whether by you or any third party with access to your account of intellectual property or other right of any entity or individual, you will indemnify and hold Adventoro; its parents, subsidiaries, affiliates, employees harmless; including and without limit, from all damages, liabilities, costs, settlements and attorney fees.

9. Termination and Access of Services

This Agreement shall remain in full effect while you use the Services, unless terminated. Do note that Advenotoro reserves the right to suspend or terminate your membership or access to the Services without prior notice, for any reason and at any period of time. This might result in the destruction or forfeiture of all data linked to your membership. Furthermore, Adventoro may also terminate or suspend all Services and access to the Website at any time without warning or liability if any breach of terms and conditions of this Agreement is discovered.

Once your account has been terminated, your right to access the Website, utilize the Services and any Content available will be forfeited. Regardless, all provisions of this Agreement, by their nature, should and shall survive termination, including but not limited to, ownership provisions, warranty disclaimers, and limitations of liability. In the case where the Agreement is aborted owing to your breach of the Agreement, Adventoro reserves the right to cancel any and all outstanding Vouchers you may have acquired through purchases made prior to termination, sans refund or liability to you.

10. Passports, Travel Insurance Policy, Visas & Health Requirements

When booking international reservations with third-party suppliers via this Website, you are solely accountable for ensuring the fulfilment of all foreign entry requirements; making sure that all relevant travel documents including but not limited to passports and visas, are in order. We recommend verification of health and visa requirements with the appropriate consulate prior to departure.

It is your responsibility to consult any medical practitioners regarding recommended vaccinations prior to international travel to ensure you meet all health entry requirements; adhering to the proper medical guidance related to your trip. We also recommend the purchase of a comprehensive travel insurance policy for protection of your Product purchase, prior to the departure. Any cancellation of trip or alteration of travel dates might be reimbursed by your travel insurance policy which, includes cost of cancellation fees and related expenses. Please review your travel insurance policy for related terms and conditions.

11. Miscellaneous

Failure to comply and exercise, in any respect, the rights provided for herein shall not be deemed an exemption of any further rights as provided by this Agreement. Adventoro shall not be held accountable for any causes beyond Adventoro’s reasonable control, including but not limited to, electronic or mechanical failure or degradation. This includes failure to perform its obligations or Services due to complications out of Adventoro’s control.

In the case where any provisions of this Agreement is unenforceable and inapplicable, it shall be eliminated to the extent necessary for it to remain in full effect and applicable once more. This Agreement is by no way assignable, sublicensable and transferable by you without Adventoro’s prior written consent. However, Adventoro hold the right to do as such with the Agreement and its rights and obligations without consent from any party.

By using the Services, both parties agree that the Agreement is veritable, absolute and thorough; an exclusive statement dictating mutual understanding of the parties and supersedes all previous oral or written consensus, communications and compact relating to the Agreement. All modifications must be in written form, signed by both parties except as otherwise provided herein.

You do not have any authority of any kind to bind Adventoro in any respect whatsoever and this Agreement does not, in any sense, constitute a joint venture, employment, collaborative agency or partnership in any manner.

12. Arbitration; Governing Law

This Agreement is bounded and construed in accordance with the laws as dictated by the authoritative bodies of Malaysia.

13. Contact

Please direct your questions, complaints, or claims with respect to the Services to our support team at info@adventoro.com.

Privacy Policy

Adventoro Travel Technologies (“Adventoro”, “we”, “us”, “our”) places full priority on how users (“you”, “your”) personal identifiable information (personal information) is used and shared, knowing how important it is to you. We treat issues pertaining to privacy with utmost gravity and take it as our responsibility to fully protect it.

This Privacy Policy covers our treatment of personally identifiable information ("Personal Information") that we gather when you access or use our Website. This policy is only applicable to parties within the ambit of the organization and does not apply to practices of third-party companies that are out of our control nor to individuals outside our employment and management.

Hereafter, visitation or usage of our Website or Services in any manner, denotes user acceptance of practices and policies outlined in this Privacy Policy, and hereby providing legal consent or authorization for us to collect, use and disseminate information as described below.

Information We Use

Adventoro gathers various types of Personal Information from our users, as explained more fully below. Personal Information are used for personalization and improvement of our services, allowing users to establish a profile and user account, to get in touch with users and to fulfill certain requests pertaining to products and services offered; to analyze the utilization of the Website by users and as otherwise disclosed in this Privacy Policy.

We obtain and store any information that is knowingly provided to us by you, the user. For example, we obtain Personal Information such as name, email address, browser information, travel preferences, third-party account credentials such as your Facebook login credentials or any similar third-party accounts and other purchases affiliated to our Website. If you provide your third-party account credentials to Adventoro, you are fully aware of the information within said accounts.

Do note that any interaction with our Website will resort in the automatic collection and documentation of data on server logs from your browser, which includes respective IP address, “cookie” information and the page requested. “Cookies” are pieces of information; identifiers that are stored by your web browser on your computer when you access the Website. Cookies do not personally identify you but only recognizes your computer.

Cookies inform us of your usage, be it from your computer or mobile device, and tells us how and when various pages on our Website is visited. It also allows us to track the traffic in and out of our Website. It also improves accessibility and allows convenience of usage. For example, a cookie set in your computer allows you to access our Website without needing to remember and re-enter your password more than once.

It is possible to change the preferences on your browser or mobile device to prevent or limit the acceptance of cookies. However, this may limit your usage of our Website or application, preventing you from using the features to your advantage. A third-party website might also transmit cookies if you click on third-party links on our Website.

Be informed that we may contact you via email or other means for the purpose of sending offers on behalf of other businesses as well as to communicate with you pertaining to your usage of the Website.

Will Adventoro Share Your Personal Information?

Adventoro will neither sell nor rent your Personal Information in any personally identifiable form to external parties. All Personal Information and other Personally Identifiable data will only be disclosed to businesses or third-party websites affiliated with us to ensure we provide you with optimal service through the Website. Recognize that the Personal Information shared is only to the extent of which pertains to such service or transactions.

This is reflected in our dealings with a Merchant. Selected information are shared so that you may gain access in places of business run by Merchants. Various transactions or services may include the automatic transmission of third-party account information to your Website profile or vice versa. Once again, we have no control or jurisdiction over policies and practices of third-party websites or businesses pertaining to its privacy or anything else. Any involvement with affiliated website or businesses by your own volition and consent whether in services or transactions is your sole responsibility. Thus, please review all policies pertaining to each individual party before continued usage.

Adventoro employ the skills and services provided by other parties to perform tasks on our behalf. Therefore, it might be necessary to provide relevant information so that certain products or services are available to you. An example of this would be information such as your name and email address. Unless we inform you differently, our agents will not have the exclusive right to utilize your Personal Information beyond what is necessary to assist us.

Is Your Personal Information Secure?

Privacy and security is assured as your account is password-protected. Access via a third party site or service may include additional protective measures as dictated by the sites themselves. We encourage all users to take additional preventive measures to protect their password and to sign off after each usage to prevent unauthorized access and usage.

We cannot guarantee complete security as no online services via Internet usage is ever error-free. Various factors such as hardware or software malfunction, unauthorized entry or use, other external factors may undermine the security of your information at any time. We advise you to be prudent and selective in sharing sensitive information.

Which Personal Information Is Accessible To You?

Through your account settings, you may access, and, in some cases, edit or delete the following information you’ve provided to us:

  • Name and Password
  • Email Address

The information you can view, alter or delete may differ as the Website changes. If you have any enquiries about updating or viewing information we possess in our database, please contact us at info@adventoro.com.

Changes To This Privacy Policy

Adventoro reserves the right to amend this Privacy Policy from time to time without prior notice. We encourage users to visit the Website periodically to ascertain its latest version. Usage of information we collect now is subjected to the Privacy Policy in effect at the time such information is used. If, however, changes to the Website affects the usage of Personal Information, you will be notified via an announcement on our Website.

We appreciate any questions or concerns regarding our privacy policies. Do send a detailed message to info@adventoro.com and we will strive to resolve said concerns as quickly and efficiently as possible. Once again, thank you for visiting Adventoro and we hope our services are satisfactory.

Effective Date: 1st Jan 2017